24/7 AI-assisted responses
Answer common questions using approved business information and defined operating rules.
WhatsApp Automation South Africa
Automate customer conversations without losing the human touch.
Whapp helps South African businesses combine 24/7 AI-assisted WhatsApp responses with a shared team inbox, structured workflows and human handoff.
What Whapp provides
Move repetitive work forward while your team stays in control.
Start with the conversations that consume the most time, define safe automation boundaries and connect each enquiry to the right person or business action.
Lead qualification
Collect the details sales teams need and route qualified opportunities with useful context.
Shared team inbox
Let authorised teammates collaborate, assign conversations and continue from one customer history.
Human handoff
Escalate exceptions or sensitive conversations to the appropriate person without starting again.
Bookings and workflows
Guide customers through appointments, registrations, orders and other structured processes.
Business integrations
Connect WhatsApp to CRMs, ERPs, calendars, APIs, databases and downstream automation.
Implementation
A controlled route from assessment to launch.
Whapp scopes the platform, people, data and integrations involved before configuration begins.
01
Discover
Identify high-volume conversations, team responsibilities and required outcomes.
02
Design
Define knowledge, rules, handoffs, data capture and integration requirements.
03
Configure
Set up the inbox, AI assistance, workflows, users and approved connections.
04
Test and launch
Validate responses, edge cases, handoffs and operational readiness before launch.
Frequently asked questions
Answers before you get started.
What can Whapp automate on WhatsApp?
Whapp can support approved workflows for common questions, lead qualification, bookings, registrations, customer updates and handoff to a human team member.
Can staff take over from the AI?
Yes. Conversations can move from AI assistance to authorised team members with the available conversation context preserved in the shared inbox.
Can Whapp connect to our existing systems?
Whapp can be scoped to connect with CRMs, ERPs, calendars, databases, APIs, webhooks and approved internal services.
Is implementation available in South Africa?
Yes. Whapp provides South African implementation and support, with offices in Johannesburg and Cape Town.
Ready to experience Whapp?