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Whapp AI-Powered WhatsApp Inbox

A shared WhatsApp inbox with AI automation and bulk messaging.

Manage conversations, contacts, team access, 24/7 AI responses, personalised campaigns and reporting from one platform—with custom integrations when you need them.

Core capabilities

A platform first. Automation and integration when they add value.

Whapp provides an operational foundation for your WhatsApp customer channel, then lets you extend it around your processes.

Shared team inbox

Bring authorised WhatsApp conversations into one workspace where teams can view context, respond and collaborate.

Team access

Give the right people access to the organisation and support structured ownership of customer conversations.

Contacts and context

Keep useful customer information and conversation history available when a teammate takes over.

AI automation

Configure AI-assisted responses using approved knowledge sources, schedules and operational safeguards.

Automation handoff

Queue automated work, preserve conversation context and allow humans to step in when judgement is needed.

Usage dashboards

Review AI usage, estimated costs and paid messaging activity across selected time periods.

Personalised bulk messaging

Send relevant campaigns using approved templates, personalised fields, segmented audiences and delivery reporting.

Meta asset onboarding

Connect and review WhatsApp Business accounts, phone numbers, catalogues and related Meta assets.

Personalised WhatsApp Bulk Messaging

Turn approved campaigns into relevant customer conversations.

Whapp supports controlled outbound messaging with personalisation, audience segmentation and reporting while keeping campaign review and compliance responsibilities clear.

Personalised content

Use approved customer information to tailor names, references and relevant message details.

Audience segmentation

Select appropriate contact groups instead of sending the same message to every customer.

Approved templates

Use WhatsApp message templates reviewed through Meta's required approval process.

Consent-aware workflows

Support consent records, suppression lists and opt-out handling within the agreed campaign process.

Scheduling and control

Prepare, review and schedule campaigns with human oversight before messages are released.

Campaign reporting

Review messaging usage, delivery outcomes and campaign activity from one operational platform.

Whapp is designed to support POPIA-aligned and Meta-compliant messaging. Customers remain responsible for lawful processing, consent records, recipient selection and campaign content.

View bulk-message pricing

Built for teams

Move from one-device dependency to shared visibility.

Give your business a structured place to manage customer conversations while keeping human ownership clear.

Shared access for authorised teammates
Conversation history available at handoff
Contacts and operational context in one place
AI assistance without removing human control

AI Inbox extensions

Connect the conversation to the next business action.

Whapp can be extended to create CRM leads, query approved ERP data, schedule calendar events, call APIs, update databases and trigger workflows.

Explore integrations

Coexistence

Keep your WhatsApp workflow familiar while expanding what it can do.

For eligible setups, Coexistence provides a practical path from an existing WhatsApp Business workflow to shared inbox capabilities.

Learn how Coexistence works

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