Human and AI Work from a Shared WhatsApp Inbox
Let AI respond instantly while your team works from the same shared inbox, with full customer context and seamless human takeover whenever needed.
SA's #1 WhatsApp Automation and Marketing Platform#1 AI Powered WhatsApp Inbox & Bulk Marketing Platform
A single shared WhatsApp Inbox that allows humans and AI to work side by side, with personalised bulk WhatsApp messaging for targeted customer campaigns. Build and customise your own AI Chatbot and even integrate to Microsoft 365, Google Workspace, calendars, databases, APIs, CRMs, ERPs and more.
AI assistance, attention queues and human handoff in one inbox
WhatsApp Business Co-Existence
AI-Powered WhatsApp Responses
Switch between AI and Human
WhatsApp Bulk Messaging
CRM, Calendar & API Integrations
Built for the complete customer journey
Everything your WhatsApp team needs in one platform.
Bring campaigns, live conversations, AI assistance, bookings and business-system integrations together around the WhatsApp experience your customers already know.
Personalised WhatsApp Bulk Messaging
Upload approved contacts, segment audiences and send relevant campaigns using Meta-approved templates and consent-aware workflows.
AI-Powered WhatsApp Responses
Respond instantly and 24/7 using approved knowledge, workflow guardrails and automatic escalation when AI needs human assistance.
Automated Appointment Bookings
Check availability, capture booking details, create appointments and send confirmations or reminders through WhatsApp.
CRM, Calendar & API Integrations
Connect conversations to CRMs, calendars, databases, ERPs, Microsoft 365, Google Workspace, APIs and webhooks.
WhatsApp Business App vs Whapp AI-Powered WhatsApp Inbox
When the WhatsApp Business App is no longer enough for your growing business.
Whapp extends WhatsApp Business with a shared team inbox, AI assistance, human handoff, operational reporting and integrations that connect every conversation to the next business action.
WhatsApp Business App
For Small Businesses
Whapp AI-Powered WhatsApp Inbox
For Medium to Large Businesses
WhatsApp Business App
Limited to 5–10 linked devices
Whapp AI-Powered WhatsApp Inbox
Unlimited users working together in one shared inbox
WhatsApp Business App
No structured ownership—teams coordinate conversations manually
Whapp AI-Powered WhatsApp Inbox
Assign every conversation, track ownership and hand off with full context
WhatsApp Business App
Basic quick replies and manual responses
Whapp AI-Powered WhatsApp Inbox
Whapp AI responds from approved business knowledge with guardrails and human escalation
WhatsApp Business App
Customer context remains buried inside individual chats
Whapp AI-Powered WhatsApp Inbox
Centralised contacts, complete conversation history and shared team context
WhatsApp Business App
CRM, ERP and calendars remain disconnected from conversations
Whapp AI-Powered WhatsApp Inbox
Connect CRMs, ERPs, calendars, APIs and approved databases directly to WhatsApp workflows
WhatsApp Business App
Limited visibility into workload and performance
Whapp AI-Powered WhatsApp Inbox
Review attention queues, AI activity, messaging usage and team performance
WhatsApp Coexistence eligibility and available functionality depend on your Meta account, number, region and required features. Whapp confirms suitability during onboarding.
Interactive WhatsApp Flows
Create interactive and structured customer journeys with WhatsApp Flows.
Use structured WhatsApp experiences for shopping, donations, member enrolment and appointment bookings—without sending customers to complicated forms.
WhatsApp Shopping
Let customers browse products, select options and submit orders in a guided WhatsApp experience.
WhatsApp Donations
Guide supporters through a simple donation journey and capture the details your organisation needs.
WhatsApp Member Enrolment
Collect member information through a structured, mobile-friendly WhatsApp enrolment flow.
WhatsApp Appointment Bookings
Let customers choose a service, date and time while connected calendars control live availability.
Personalised WhatsApp Bulk Messaging
WhatsApp Bulk Messaging with up to 98% Open Rates and 60% Conversion Rates.
Create personalised WhatsApp campaigns using approved templates, segmented audiences and consent-aware sending processes designed to support POPIA-aligned and Meta-compliant messaging.
Personalised customer fields
Audience segmentation
Approved WhatsApp templates
Scheduling and delivery reporting
Consent and opt-out processes
Human review before sending
Custom Integrations
Connect WhatsApp to the systems that run your business.
Whapp can be customised to exchange approved data and trigger actions across your existing technology stack.
CRM
Create leads, update contacts and pass conversation context to sales.
ERP & databases
Connect approved stock, pricing, order and operational data.
Calendars
Check availability, create bookings and send confirmations.
APIs & webhooks
Trigger secure services, workflows, notifications and internal actions.
Customer Stories
What our customers are saying.
Hear how organisations use Whapp to respond faster, reduce repetitive work and deliver more consistent customer service through WhatsApp.
“Whapp helped us turn scattered WhatsApp enquiries into a clear registration and follow-up process.”
Ernst Ackermann
ESCA - CEO
“Whapp's Whatsapp Automation has automated Player Registrations for Coaching, Games and Tournaments. Revolutionary!”
Amos Maungwa
SA Cricket - Operations Manager
“Whapp has transformed the way we communicate with our donors and supporters, helping us respond faster and provide better support to those who need us.”
Carmen Roscha
Hot Cares – Admin Manager
“Whapp has given our team a central place to manage customer enquiries, reduce repetitive responses and connect WhatsApp conversations to the systems that support our day-to-day operations.”
Derek Niemand
Joluka – Managing Director
“It has genuinely transformed the way our sales and management teams handle incoming leads and follow-ups. We have much better visibility, accountability and, most importantly, we’re not losing opportunities. Really appreciate the excellent service and support from you and the Whapp team. 👏 Keep up the great work!”
Ahmed Dhooma
Crown Buildmor - Director
“We joined the Whapp platform for WhatsApp coexistence functionality with Meta, as well as features like the AI assistant and Meta template management. The setup support was great and we got the solution up and running in no time. We are very happy with the platform and support, and would recommend Whapp to anyone interested.”
Johann van der Walt
NuSkinnovation George - Owner
FAQ
Questions about the Whapp AI-Powered WhatsApp Inbox
The essentials about Coexistence, teams, automation and integrations.
What is the Whapp AI-Powered WhatsApp Inbox?
Whapp AI-Powered WhatsApp Inbox is the operating hub for managing WhatsApp customer conversations through a shared team inbox, contacts, Whapp AI, messaging tools, reporting and optional custom integrations.
How does the 7-Day Free Trial work?
The trial gives your team seven days to explore the Whapp AI-Powered WhatsApp Inbox in an agreed trial setup. Available capabilities and activation requirements are confirmed with Whapp before the trial begins.
What does WhatsApp Coexistence mean?
Coexistence is an onboarding approach for eligible businesses that want to retain a familiar WhatsApp Business workflow while adding inbox capabilities. Suitability depends on the Meta account, region, number and required features.
Can our team still take over conversations?
Yes. Whapp is designed to keep humans in control. Team members can continue conversations with customer context when automation is not appropriate or personal assistance is needed.
Can Whapp connect to our existing systems?
Yes. Custom integration work can connect Whapp to approved CRMs, ERPs, calendars, APIs, databases, webhooks and internal services. Each integration is scoped around your systems and security requirements.
Does Whapp support POPIA-aligned and Meta-compliant bulk messaging?
Yes. Whapp supports personalised bulk messaging using approved WhatsApp templates, audience controls, consent-aware processes, opt-out handling and campaign reporting. Customers remain responsible for maintaining a lawful basis and accurate consent records, selecting appropriate recipients and complying with POPIA and applicable Meta and WhatsApp policies.
Do we need AI automation from day one?
No. You can begin with the shared platform and team workflow, then introduce AI, automations and integrations gradually as your processes are ready.
Ready to experience Whapp?