Keep the familiar experience
Protect the customer-facing number and operating habits your business already relies on.
WhatsApp Coexistence South Africa
Keep WhatsApp familiar. Add an AI-powered inbox around it.
Coexistence is a practical onboarding path for eligible South African businesses that want broader team access, automation and integrations without treating their existing WhatsApp workflow as disposable.
Add a wider team
Introduce a shared inbox and structured team access for customer conversations.
Expand gradually
Add automation, reporting and integrations in controlled stages.
What Whapp adds
More capability without an all-or-nothing transformation.
The exact onboarding path depends on Meta eligibility, account configuration and the features required by your business.
Shared team inbox
Conversation assignment
Contacts and context
AI automation options
Knowledge sources
Usage reporting
CRM and ERP integrations
Calendar and API workflows
Onboarding
A controlled path from assessment to launch.
We confirm the current setup first, then guide the technical and operational rollout.
01
Assess eligibility
Review the number, Meta assets, business account and required features.
02
Plan the rollout
Define users, workflows, automation boundaries and integrations.
03
Connect and configure
Complete onboarding and configure the Whapp organisation.
04
Test and launch
Validate conversations, handoffs, data flows and team readiness.
Suitability is confirmed during onboarding.
Coexistence availability and behaviour can depend on Meta eligibility, region, account state and enabled features. Whapp will assess the intended setup before confirming the rollout approach.
Request an assessmentFrequently asked questions
Understand the onboarding path before you begin.
What is WhatsApp Coexistence?
Coexistence is an onboarding option for eligible businesses that want to retain a familiar WhatsApp Business workflow while adding supported platform capabilities such as a shared inbox, wider team access, automation and integrations.
Can we keep our existing WhatsApp number?
That depends on Meta eligibility, the current account state, region and required features. Whapp assesses the number and Meta assets before confirming the onboarding route.
Will our staff be able to work from a shared inbox?
Where the setup is eligible and configured, authorised team members can use Whapp for shared visibility, assignment, conversation context and human handoff.
Can Coexistence include AI automation and integrations?
Whapp can add approved AI-assisted workflows and scoped integrations with CRMs, ERPs, calendars, databases, APIs and webhooks, subject to the selected setup.
Ready to experience Whapp?