Customers increasingly expect to discover products and communicate with a business in the same place. A WhatsApp catalog brings those activities together, turning a conversation into a practical shopping journey.
The example below shows a food pre-order journey for an event. The same approach can support retail products, spare parts, services, seasonal offers, wholesale orders, and other catalog-based sales.
A real-world walkthrough
A simpler path from interest to order
Step 1 · Product discovery
Invite customers to browse at the right moment
A personalised WhatsApp message can introduce a product collection, promotion, event menu, or pre-order opportunity. One clear call to action opens the catalog directly inside the conversation.
Step 2 · Catalog browsing
Let customers browse and choose products
Customers can view product images, descriptions, and prices, then adjust quantities as they shop. The familiar mobile experience keeps product discovery simple and reduces unnecessary back-and-forth.
Step 3 · Cart review
Review quantities and the estimated total
Before placing the order, customers can check the products in their cart, change quantities, see the estimated total, and confirm what will be shared with the business.
Step 4 · Order submission
Send the completed cart through WhatsApp
The final cart is sent as a structured order message. The business receives the selected items and can confirm availability, final pricing, collection or delivery, and payment details.
Why businesses use catalogs
Make buying easier without losing the conversation.
Ready to sell more effectively through WhatsApp?
Whapp can help connect catalog discovery, customer conversations, order handling, payments, and fulfilment into one practical WhatsApp commerce journey.
Talk to Whapp