01
Receive every lead on one central number
Marketing campaigns, websites, QR codes, social channels, and customer referrals can direct enquiries to one easy-to-promote WhatsApp entry point.
Watch a structured multi-branch WhatsApp lead journey
How the journey works
One entry point. The right branch. A local WhatsApp conversation.
Instead of asking a central team to identify and forward every lead manually, the journey captures the customer’s choice and applies the routing logic automatically.
02
Welcome and qualify the customer
The structured journey responds immediately and can ask what the customer needs before presenting the most relevant branch choices.
03
Let the customer choose a branch
Customers can select a location, region, department, dealership, franchise, or service centre through simple WhatsApp menu options.
04
Apply the routing logic
Whapp uses the customer’s selection to determine which branch should receive the lead and which next step should follow.
05
Send it to the branch’s WhatsApp number
The qualified enquiry can continue with the selected branch, allowing each location to work through its own WhatsApp number and local team.
06
Scale the journey across the network
Add more branches and routing choices as the business grows without rebuilding the complete customer journey for every location.
Why centralised lead distribution works
Make it easier for customers to reach the correct branch.
A central number simplifies advertising while the structured journey preserves local ownership. Customers do not need to search for branch contact details, and central teams spend less time forwarding leads manually.
Promote one memorable WhatsApp number across national or regional campaigns.
Direct customers to the correct location before a team member becomes involved.
Allow each branch to retain its own WhatsApp number and local customer relationship.
Reduce manual lead forwarding, missed enquiries, and incorrect branch assignments.
Collect useful context before the selected branch receives the conversation.
Update branch options and journey logic without custom software development for typical changes.
Built for distributed businesses
Use the same routing pattern across many types of branch networks.
The branch-selection journey can be adapted to the way your organisation divides customers, territories, departments, or service teams.
Franchise networks
Route enquiries according to the customer’s preferred franchise location.
Dealer groups
Guide vehicle, product, or service leads to the relevant dealership.
Healthcare groups
Let patients choose a clinic or branch before continuing with the local team.
Retail and service branches
Distribute enquiries by store, region, department, or service area.
Build and maintain it in Whapp
Create a structured journey that can grow with your branch network.
Use the Whapp Chatbot Builder to configure messages, branch choices, qualification questions, information collection, routing steps, and AI or human handoff. Typical journey changes can be made without asking a software developer to rebuild the complete flow each time a branch is added or updated.
Ready to experience Whapp?